Out of the Woods

With an extensive product offering, Out of the Woods already stood out amongst its competitors, but the cabinet manufacturer based in Layton, Utah did not get complacent. Founded on a strong commitment to exceptional service and high-quality products, Out of the Woods continuously strives to improve its solutions and services to exceed customer expectations. The company’s latest step in advancing its products and services was choosing an industry-leading coatings supplier that shared its core values.

HIGH QUALITY PRODUCTS AND PARTNERS

Out of the Woods started from humble beginnings, launching in 2001 with the owner completing small projects from his home. Just a few years later, the company moved to its current facility in Layton and expanded its manufacturing operations. Out of the Woods specializes in traditional, ornate and decorative pieces that transform kitchens, bathrooms, offices, laundry rooms and entertainment rooms.

Recognizing the opportunity to establish itself as a full solutions provider to their customers, Out of the Woods acquired a granite business, which helped them expand their product offering and create differentiation in the industry. The ability to purchase cabinet and countertop components in one place benefits the company’s customer base, which includes builders, contractors, homeowners, remodelers and restoration companies.

“When customers come to us, they’re looking for a better-quality product,” said Tim Bryant, Cabinet Operations Manager at Out of the Woods. “We have a good reputation in our community, which sets us apart from our competition and drives people into our shop.”

Out of the Woods receives raw lumber, mills that lumber to a customer’s needs and then builds everything onsite, from drawer boxes to base frames. They manufacture and produce all of their products in-house with the help of woodworking specialists and high-performance coatings from Sherwin-Williams.

“We take pride in our ability to do everything we can ourselves because we can control the quality, look and style of our cabinets from every aspect,” said Matt Peterson, Director of Operations at Out of the Woods.

Sherwin-Williams supplies all the paint, conversion varnishes, primers and stains for Out of the Woods, which has made a difference when it comes to product quality, color options and process efficiencies.

“Right now, our finishes are the best they’ve been since I started working here,” said Bryant. “Our finish knowledge has increased dramatically since we started working with Sherwin-Williams."

TAKING BUSINESS TO THE NEXT LEVEL

The service Sherwin-Williams supplies to Out of the Woods does not stop at high-quality coatings and a wide variety of color options. McNeil and Sherwin-Williams technical service representative, Michael Smith, also help provide other equipment and supplies, including spray guns, sandpaper, booth filters, flatline filters and flatline paper to assist in the cabinet manufacturer’s application process.

In fact, the relationship between Sherwin-Williams and Out of the Woods stemmed from a partnership with an associated products vendor who helped supply Out of the Woods with paint booth equipment. From there, McNeil spoke to Out of the Woods about its product finishes, which led to Sherwin-Williams becoming the company’s sole coatings supplier.  

When Out of the Woods experienced issues with its in-line spray system, Smith helped supply the company with new spray guns. The new equipment helped the cabinet manufacturer save product and increase efficiency for its stain application process. Instead of requiring two to three people to operate the stain spray booth, Out of the Woods only needs one person at most times.

“Both Smith and McNeil have been a huge help in increasing efficiencies with our in-line system and in our spray booth with our stains,” said Bryant. “They’ve contributed a lot in getting our finishing situation in the shape it is today, and we are grateful for that.”

A FOCUS ON CUSTOMER SERVICE

Both Sherwin-Williams and Out of the Woods prioritize delivering dedicated customer service. That shared understanding strengthens the working relationship between the two companies. From coatings and colors to spray equipment and technology, Sherwin-Williams delivers a full range of services to support its cabinetry customer. As a result, Out of the Woods can turn around and offer its own customers an enhanced experience with high-performance finishes, nearly limitless color options and innovative technology.

“The service Sherwin-Williams gives us is a level of service we definitely didn’t have with our previous suppliers,” said Bryant. “They’ve been there when we need them, have helped us work through difficult situations and solve problems. For us, that goes a long way.”